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FAQ
Masks - Product information
Covid-19
3
Does the mask protect you from COVID-19?
Using our masks on flights
Whats the difference between FFP2, N95 and KN95?
Air Mask Active
3
Size guide for Air Mask Active
How often do I need to change filter for the Air Mask Active?
Tests & Certificates for Air Mask Active
Urban Air Mask 2.0
7
Size guide for Urban Air Mask 2.0
Test & certificates for the Urban Air Mask 2.0
How often do I need to change filter for the Urban Air Mask 2.0?
How do I clean the Urban Air Mask 2.0?
Tests for Exhalation Valve Stoppers
See all 7 articles
Air Mask Lite
5
Size guide for Air Mask Lite
Test & Certificates for Air Mask Lite
How often do I need to change filter for the Air Mask Lite?
How do I clean my Air Mask Lite?
User information & warning and safety precaution
Lite Air Mask
5
Size guide for Lite Air Mask
Tests & certificates for Lite Air Mask
How often do I need to change filter for the Lite Air Mask?
How do I assemble the Lite Air Mask?
How do I clean my Lite Air Mask?
Lite Face Mask
0
Tests & Certificates
0
Why Our Products?
0
User Guide
0
Filter
0
Urban Filter Mask
0
Bags - Product information
Crossbody Bag
1
Test & Certificates for Crossbody Bag
Shoulder Bag
1
Tests & Certificates for Shoulder Bag
Necklace Bag
0
Size Guide
Urban Air Mask 2.0
1
How do I choose the correct size for the Urban Air Mask 2.0?
Lite Air Mask
1
How do I choose the correct size for Lite Air Mask?
Air Mask Active
1
How is the size for Air Mask Active?
Order & Account
My Order
5
Where can I see my order status?
Can I change my order or address after I have placed it?
I have received the wrong product/size - what shall I do?
My order is missing a product - what shall I do?
I haven't received my package after the estimated delivery date - what shall I do?
Webshop Account
3
Do I need an account to place my order?
How do I create a new account?
How do I log in to my account?
Website & Troubleshooting
About the Website
3
Do the colors on your website reflect the original product?
Which browser do you support?
What are cookies and why do I need to allow them?
Troubleshooting
1
I have some trouble with the purchase process, what should I do?
Payment & Security
Payment & Security
4
What payment method do you support?
Why can't I process with payment?
Is my payment information safe?
Which currency is used on the website?
Shipping & Delivery
Shipping & Delivery
3
Will my parcel be charged custom duties and import taxes?
How should I pay for custom duties and import taxes if needed?
How can I track my order from Airinum?
Cancel & Return
Cancel & Return
1
Can I change/cancel my order?
Other Contacts
Other Contacts
4
Become a reseller
Career at Airinum
Press
Unauthorized resellers
All Help Topics
Masks - Product information
Bags - Product information
Size Guide
Order & Account
Website & Troubleshooting
Payment & Security
Shipping & Delivery
Cancel & Return
Other Contacts
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